Juan65 Terms and Conditions – Platform Rules You Need to Know

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the juan65 website, mobile platform, and all related services (collectively, the "Platform"). Juan65 is operated as a licensed online gaming service for players in the Philippines.

By creating an account, making a deposit, participating in any game, or accessing any feature on the juan65 Platform, you are entering into a binding agreement with us. These Terms apply to all registered users, visitors, and any person who interacts with the Platform in any way.

If you are accessing juan65 on behalf of another person, you confirm that you have the authority to accept these Terms on their behalf. These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

2 Eligibility

To register and play on juan65, you must meet all of the following requirements:

• You must be at least 21 years of age. Juan65 strictly does not allow minors to register or use the Platform in any capacity.
• You must be physically located in the Philippines or in a jurisdiction where accessing online gaming platforms is not prohibited by law.
• You must not be a current employee, contractor, or immediate family member of juan65 or any of its affiliated entities.
• You must not have a previously suspended or permanently banned account on the juan65 Platform.
• You must be using the Platform for your own personal entertainment — not on behalf of any third party or organisation without prior written permission from juan65.

Juan65 reserves the right to request identity verification documents at any time. If a player is found to have misrepresented their age or identity, their account will be suspended immediately and any pending winnings will be forfeited.

3 Account Registration and Security

Each player may only hold one registered account on juan65. Creating duplicate or multiple accounts is a violation of these Terms and may result in the permanent closure of all associated accounts, as well as forfeiture of any balances.

When registering your juan65 account, you agree to:

• Provide accurate, current, and complete personal information including your real name, date of birth, valid contact number, and email address.
• Update your account information promptly if any of it changes.
• Keep your password confidential and not share your login credentials with any other person.
• Notify juan65 support immediately if you suspect unauthorised access to your account.

Juan65 will not be held responsible for losses incurred as a result of unauthorised access to your account where such access resulted from your failure to keep login credentials secure. You are responsible for all activity that takes place under your account.

4 Deposits and Withdrawals

Juan65 supports a range of Philippine payment methods for deposits and withdrawals, including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, and Mastercard.

Key deposit and withdrawal rules include:

• The minimum deposit amount is ₱100. Minimum withdrawal amounts vary by payment method — refer to the Cashier section for current limits.
• All deposits must come from a payment method registered in your own name. Juan65 does not accept third-party deposits.
• Withdrawals will only be processed to a payment method that matches the name on your verified juan65 account.
• Juan65 reserves the right to delay or withhold withdrawals pending identity verification or fraud checks. These checks are conducted to protect both the player and the Platform.
• Withdrawal processing times vary by payment method. GCash and Maya withdrawals are typically processed within 24 hours. Bank transfer withdrawals may take up to 3 business days.
• Juan65 does not charge transaction fees for standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own fees — please check with them directly.

Any deposit made to juan65 is considered final and committed to the Platform once it is credited. If you deposit funds in error, contact support immediately. Refunds are at the sole discretion of juan65 and subject to review.

5 Bonuses and Promotions

Juan65 regularly offers bonuses, cashback promotions, and reload offers to registered players. All promotional offers are subject to their own specific terms, which will be clearly stated alongside each promotion. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms take precedence.

• Bonus funds are credited to your juan65 account after meeting any qualifying deposit or registration requirements.
• All bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements will be stated clearly in the promotion details.
• Bonuses are intended for personal entertainment use only. Any attempt to abuse, exploit, or circumvent bonus terms — including through the use of multiple accounts, coordinated play, or other means — will result in bonus cancellation and may result in account suspension.
• Juan65 reserves the right to modify, cancel, or withdraw any promotion at any time without prior notice. Players who have already accepted a promotion and are in the process of fulfilling its requirements at the time of cancellation will not be affected retrospectively.
• Bonuses cannot be transferred between accounts, exchanged for cash outside of stated withdrawal terms, or used in combination with other bonuses unless expressly stated.

6 Gameplay Rules

Juan65 offers a range of games including Color Game, JILI Slots, Fishing Games, Poker, Virtual Sports, and general Slots. Each game operates according to its own set of rules, which are available within the game interface itself.

General gameplay rules that apply across all games on juan65 include:

• Once a bet is confirmed and accepted by the Platform, it cannot be changed or cancelled by the player.
• In the event of a game malfunction, network disconnection, or technical error that results in an incomplete round, juan65 will follow a fair resolution process. This may involve voiding the affected bet and returning the stake to the player's account.
• Game results produced by certified random number generators or live dealer systems are final. Juan65 does not manually alter game outcomes.
• Minimum and maximum bet limits are displayed within each game and may be subject to change at juan65's discretion.
• Players are expected to act in good faith during all gameplay. Any form of cheating, collusion, or use of automated tools (bots) is a violation of these Terms and will result in permanent account suspension.

7 Prohibited Conduct

The following actions are strictly prohibited on the juan65 Platform. Engaging in any of them may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable.

• Creating more than one account or registering under a false identity.
• Using the Platform for money laundering or any other financial crime.
• Attempting to hack, exploit vulnerabilities in, or otherwise disrupt the Platform's technical infrastructure.
• Using automated scripts, bots, or any third-party software to gain an unfair advantage in games.
• Colluding with other players in games where collusion would create an unfair outcome.
• Threatening, harassing, or abusing juan65 staff, live dealers, or other players in any chat or communication channel.
• Attempting to exploit bonus terms through coordinated low-risk betting patterns or account sharing.
• Providing false documentation during identity verification.

Juan65 actively monitors all account activity for signs of prohibited conduct. If we detect behaviour that violates these Terms, we may take immediate action without prior notice.

8 Responsible Gaming

Juan65 is committed to promoting safe and responsible gaming for all players. We believe gaming should be a form of entertainment — not a way to solve financial problems or escape from personal difficulties.

As part of our responsible gaming commitment, juan65 provides the following tools to all registered players:

• Deposit Limits — Set daily, weekly, or monthly deposit caps to manage your spending.
• Session Time Reminders — Receive alerts when you have been playing for a set period of time.
• Self-Exclusion — Temporarily or permanently exclude yourself from the Platform if you feel you need a break.
• Reality Checks — Periodic notifications that remind you how long you've been playing and your session activity.

These tools are available through your account settings and are applied immediately upon request. For more information, visit our dedicated Responsible Gaming page.

9 Privacy and Data Protection

Juan65 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to the collection, use, and storage of your personal data as described in that policy.

We implement industry-standard encryption and security measures to protect your personal and financial information. We do not sell, rent, or otherwise transfer your data to third parties except where required by law or as described in our Privacy Policy.

Juan65 may share limited account information with payment processors, verification service providers, and regulatory bodies as required to operate the Platform legally and securely.

10 Intellectual Property

All content on the juan65 Platform — including but not limited to the logo, design, graphics, text, game interfaces, promotional materials, and software — is the property of juan65 or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Platform without the prior written consent of juan65. Any unauthorised use of Platform content may result in legal action.

The juan65 name and logo are trademarks of the Platform operator. Use of these marks without authorisation is strictly prohibited.

11 Limitation of Liability

To the maximum extent permitted by applicable law, juan65 and its operators, affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform — including, but not limited to, loss of funds, loss of data, business interruption, or any other commercial damages or losses.

Juan65 does not warrant that the Platform will be available at all times, free of errors, or completely secure. We will make reasonable efforts to maintain availability and address any technical issues promptly, but we cannot guarantee uninterrupted service.

In jurisdictions where limitations of liability are not permitted, our liability is limited to the maximum extent allowed by law.

12 Account Suspension and Termination

Juan65 reserves the right to suspend or permanently close any account at any time, with or without prior notice, in the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or identity misrepresentation.
• At the request of the account holder (voluntary self-exclusion).
• In compliance with a legal order, regulatory directive, or law enforcement request.
• Inactivity exceeding 12 consecutive months, subject to any applicable dormant account policy.

Where an account is closed due to breach of these Terms, juan65 reserves the right to withhold any remaining balance pending investigation. If no breach is confirmed, remaining funds will be returned to the player via their verified withdrawal method.

Players may close their account voluntarily at any time by contacting juan65 customer support. Prior to account closure, any active bonus funds will be forfeited. Real money balances above the minimum withdrawal threshold will be returned to the player's verified payment method.

13 Amendments to These Terms

Juan65 reserves the right to update, modify, or replace any portion of these Terms at any time. When material changes are made, we will notify registered players via email or through a notice displayed on the Platform. The updated Terms will take effect immediately upon publication.

Your continued use of the juan65 Platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any updated terms, you should stop using the Platform and may request account closure by contacting our support team.

It is your responsibility to review these Terms periodically. Juan65 recommends bookmarking this page and checking back whenever you receive a notification of changes.

14 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any disputes arising from the use of the juan65 Platform that cannot be resolved through direct communication with our support team shall be subject to the exclusive jurisdiction of the competent courts in the Philippines.

Juan65 encourages players to raise any concerns or complaints through our customer support channels first. We are committed to resolving disputes fairly and in good faith. Most issues can be resolved quickly through our 24/7 support team without the need for formal proceedings.

15 Contact Us

If you have any questions about these Terms and Conditions or about your juan65 account, please get in touch with our support team. We're available 24 hours a day, 7 days a week.

• Email: support@juan65.com
• Live Chat: Available directly on the Platform after logging in
• FAQ: Visit our FAQ page for quick answers to common questions

We aim to respond to all email inquiries within 24 hours. For urgent account issues, live chat will get you the fastest response.